How can we help?

Codes usually arrive within a minute and work for 15 minutes. If yours hasn't come:

1. Check your junk or spam folder for an email from Track GLP.
2. Check the email address is spelt correctly. If not, go back and enter it again.
3. Wait a minute, then ask for a new code.

If the app says you may already have an account, tap Sign in instead.

On the sign-in screen, type your email, then tap Forgotten password. We'll email you a code to set a new one.

Go to Settings › Account, then tap Change email or Change password. For a new email address we'll send a confirmation link to check it's yours.

Yes. Go to Settings › Account and switch on Unlock with Face ID (or your passcode). The app will then ask for it each time it opens.

1. In the app, check Settings › Reminders is switched on and the time is right.
2. On your iPhone, open Settings › Notifications › Track GLP and make sure Allow Notifications is on. Turning on Time Sensitive lets the dose alarm through Focus modes.
3. Check any Focus mode (like Sleep or Do Not Disturb) isn't hiding them.
4. Open Track GLP every so often: reminders are booked two weeks ahead each time you open the app.

No. Reminder wording never names your medicine or dose. It says things like "Time for your dose".

1. On your iPhone, open Settings.
2. Tap your name at the top, then Subscriptions.
3. Tap Track GLP, then Cancel Subscription.

Cancel at least 24 hours before your free week or current period ends to avoid the next charge. You keep Track Plus until then. Deleting the app doesn't cancel your subscription.

Open the Track Plus screen and tap Restore purchases, making sure you're signed in with the same Apple ID you paid with. If it still doesn't show, email us with the date you bought it.

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Long-term charts, the PDF report for your prescriber, progress photos, water and protein targets, habits, extra measurements and the full guidance library. See plans and prices.

Go to Settings › Download my data. You'll get a file with everything you've logged, to save or share.

Yes. In Settings, switch off Tips and reminders by email, Usage statistics or Crash reports. Each tips email also has an unsubscribe link at the bottom. You'll still get account emails, like sign-in codes.